Friday, December 25, 2015

Q & TQM


Quality & Total Quality Management
____Quality = Degree of Excellence
______Total = Made up of the whole
_______Management = Act, Art or Manner of handling, controlling, directing etc.
Definition of quality
________Quality is the conformance to requirements
Definition of Total Quality Management
_______TQM is the art of managing the whole to achieve excellence
Changing quality concept
_______This is due to functional efficiency, reliability, safety, Maintainability.
Method of Manufacturing Process
1.       Casting process
2.       Machining process
3.       Deformation process
4.       Powder metallurgy
5.       Heat treatment & surface treatment processes
     Technique of Manufacturing Process
1.       Manual
2.       Automated
     Inspection
_________Inspection is the process of checking & measuring each sampled product at its finished form during the production process & rejecting or accepting the whole lot of goods on the basis of results of sampled goods measurements.
Analysis of claim
Claim-----The right of creditor over debtor.
Analysis of claim:-
___The adjustment of guarantee claims is generally the responsibility of sales department.
____Alternatively guarantee claim may be investigated by the quality control department.
_____Nothing is more frustrating to a customer than a protracted correspondence about the adjustment of a guarantee claim.





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