Q & TQM

Quality & Total Quality Management ____Quality = Degree of Excellence ______Total = Made up of the whole _______Management = Act, Art or Manner of handling, controlling, directing etc. Definition of quality ________Quality is the conformance to requirements Definition of Total Quality Management _______TQM is the art of managing the whole to achieve excellence Changing quality concept _______This is due to functional efficiency, reliability, safety, Maintainability. Method of Manufacturing Process 1.       Casting process 2.       Machining process 3.       Deformation process 4.       Powder metallurgy 5.       Heat treatment & surface treatment processes      Technique of Manufacturing Process 1.       Manual 2.       Automated      Inspection _________Inspection is the process of checking & measuring each sampled product at its finished form during the production process & rejecting or accepting the whole lot of goods on the basis of results of sampled goods measurements. Analysis of claim Claim-----The right of creditor over debtor. Analysis of claim:- ___The adjustment of guarantee claims is generally the responsibility of sales department. ____Alternatively guarantee claim may be investigated by the quality control department. _____Nothing is more frustrating to a customer than a protracted correspondence about the adjustment of a guarantee claim.